Works with Windows /10/XP/Vista, Mac OS X and most leading UC Platforms, Softphone.
* Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.What’s your opinion on the best products? What makes a product the best? This is actually a vital question. * Beware of scammers posting fake support number here. Note: You may have to unlock your keychain by using your password. Delete all keychains starting with Skype For Business.Open Keychain Access from /Applications/Utilities folder.Go to Finder > press Command+Shift+G > type in /users//library > delete the following files:.Regarding your issue, we would like to suggest you to change your headset and check the status and before that kindly again clear Skype for business cache by follow the below steps.
11:24:55.834 000000010d0cedc0 INFO UI TelephonyDevice.swift:198 Unmuting microphone for 'Plantronics Blackwire 315.1' 11:24:55.834 000000010d0cedc0 INFO UI TelephonyDevice.swift:296 'Plantronics Blackwire 315.1' fired kHIDUsage_Tfon_PhoneMute(1) for relative element 11:24:54.536 000000010d0cedc0 INFO UI TelephonyDevice.swift:296 'Plantronics Blackwire 315.1' fired kHIDUsage_Tfon_PhoneMute(0) for relative element 11:24:54.535 000000010d0cedc0 ERROR UI TelephonyDevice.swift:202 Failed to unmute the microphone for 'Plantronics Blackwire 315.1' 11:24:49.535 000000010d0cedc0 INFO UI TelephonyDevice.swift:198 Unmuting microphone for 'Plantronics Blackwire 315.1' 11:24:49.534 000000010d0cedc0 INFO UI TelephonyDevice.swift:296 'Plantronics Blackwire 315.1' fired kHIDUsage_Tfon_PhoneMute(1) for relative element I have also found the following in the logs I am completely stuck as I am unable to join calls without the risk of Skype completely locking up.Įdit - further information.
I have attempted to uninstall and re-install Skype for Business - including a fresh install (deleting all the files manually as per the support docs) Sometimes when toggling mute it will freeze during playing the headset beep and will be When pressing the mute button (either on the headset wire or in Skype for Business) the application locks up for a few seconds prior to muting/unmuting my microphone. I am encountering an issue during calls when using my USB headset (Plantronics Blackwire 300 DA).
I have recently got a new MacBook Pro (16" 2019, Core i9) and have installed the latest Skype for Business (16.28.142).